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FREQUENTLY ASKED QUESTIONS
Q: How long does my order take to ship?
A: Our general turn-around time to ship an order is 3-5 business days after it is placed.
1) what is the reason that I should buy from efunkoutwear.com ?
The company offers customers the very finest in quality & workmanship. We offer the most competitive prices and the best delivery schedules for the highest quality products.
2) Do you ship worldwide?
Yes, we ship worldwide, please check our shipping rates in “shipping info” section for your country. We regularly ship single and bulk quantity orders internationally, Our customers are surprised by our low shipping rates by DHL or Fedex. The average weight of one jacket or trouser is 3 kg.
3) What is the minimum order requirement?
There isn’t any minimum order requirement when you buy from us. You could get only a single piece. Thus small retailers and wholesalers need not to invest a handsome amount of money in building the costly inventory. You could order a quantity as per requirement thus making your financial resources free from inventory stockpile. Our goal is to give you the best products and services while keeping our prices reasonable. Why should you have to pay for us to keep an inventory. You don’t!! Your order may take a few more days to arrive, but we promise to keep our costs as low as possible.
4) How Do I get a design custom made?
efunkoutwear.com would put into practice all kinds of customization work for you to turn your dreams into reality. So once you inform us about your ideas we will make your order to your satisfaction with very reasonable additional cost (if any).
5) Since the order will be coming from outside my country, what should I do?
Since the orders are shipped through DHL or FEDEX, you have the facility to get your order right at your door front, custom clearance etc. are not your headaches. You are to pay only for the import duty in your respective country. For this too, you would be given an invoice by DHL or FEDEX after clearance and delivery of goods for you to pay the duty. For USA & CANADA the import duty on import of Leather garments is 7% on invoice value of the garments. You could check from your custom department if you are in countries and territories other than USA.
Q: Will I be emailed my tracking number once my order ships out?
A: Yes, You will receive an email with a tracking number once the order has been approved to ship, assigned a tracking number and handed over to the warehouse for shipment. Please note although your order has been marked shipped and you receive an email confirmation, you may not be able to track the shipment right away. Please allow up to 48-72 hours for tracking activity to follow. There will be movement within that time frame.
Q: I entered the wrong address, or my address was incomplete when I placed my order, what can I do to have the ship to address corrected?
A: We are unable to modify any orders once it has been handed to our warehouse for shipment, Please send us an email so we may contact the carrier, for example FedEx or DHL and request a reroute or address correction attempt. A reroute fee or address correction fee will be charged to have the address changed on the FedEx or DHL label.
Q: I rejected my package when a delivery attempt was made, what will happen to the package? Will I have a full refund issued?
A: If your package is rejected upon delivery, it will be returned to our warehouse. Your initial shipping cost will not be refunded. The actual shipping cost we paid will be deducted from the amount of the item order as FedEx/DHL will charge us to have your package shipped back to us.
6) Do you have a store?
We’re sorry, but we do not have a store, these prices are only offered to you through this web site.
7) How about the quality?
For quality assurance you should check the “feedback” of our ebay customers.
8) What are your terms of payment?
For small orders we accept all Credit Cards through Paypal secured site, international money orders are also accepted, or amount could be wired in our account using the following procedure (bank details could be provided upon request). For large order we accept confirmed irrevocable letter of credit from your bank.
Why are your prices so much lower than other stores or websites?
We can`t tell you why our competition prices are so high, but we can tell you why ours are so low compared to others…we deal directly with manufacturers and many times we design and produce our own products.
Do you have a catalog?
Sorry, we no longer publish catalogs due to our heavy volume of products and often changes. But, we can arrange to have an inventory availability or pricing lists via e-mail. Please email us at email@example.com
Do you wholesale?
Yes, we can arrange to have an inventory availability or pricing lists via e-mail.
Q: How can I cancel my order?
A: We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment.
Due to our high volume, All orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is accurate when placing your order.